Your Privacy Is Our Priority

Casinoon Privacy Policy — Your data is safe with us

We know your personal data is extremely valuable. This page clearly explains what information Casinoon collects, why it collects it, and how it is kept secure — no hidden agenda.

Version 2.4 • January 2026
256-bit SSLEncrypted Data
Sale ProhibitedData Never Sold to Third Parties
Fully ConfidentialPasswords Encrypted
Right to ErasureAt Your Request
Regular AuditsSecurity Review

How We Protect Your Information

Casinoon's core data protection pillars at a glance

Encrypted Storage

All your data is stored using AES-256 encryption. Passwords are never stored in plain readable form.

Bank-Grade Security
Restricted Access

Only authorised Casinoon staff can access personal data for specific purposes — and every access is logged.

Access Logging
Never Sold to Third Parties

Casinoon will never sell your personal information to advertisers or data brokers — that's our commitment.

Zero Data Selling
Regular Security Audits

Third-party cybersecurity experts regularly audit Casinoon's systems and identify vulnerabilities.

Penetration Testing
Marketing Opt-Out

If you no longer want promotional SMS or emails, turn them off anytime in Settings. No hassle.

One-Click Opt-Out
Right to Erasure

After account closure, you may request deletion of all personal data beyond what is required by legal obligations.

Right to Erasure
Contents

1. What Information We Collect

Casinoon only collects information that is genuinely necessary to provide its services. We never ask for data we don't need.

You
Register
Encrypted storage
Safe Usage
Data typeExampleMandatory?
Identity InformationName, date of birth, NID numberYes (KYC)
Contact InformationMobile number, emailYes
Financial InformationBKash/Nagad number, transaction historyYes
Device informationIP address, browser, OSAutomatic
Usage DataBetting history, login timestampsAutomatic
Communication RecordsSupport Chat HistoryWhere Applicable

2. Why We Collect This Information

Casinoon collects each piece of data for a specific purpose. Nothing is retained without a reason.

  • To create your account and complete identity verification (KYC).
  • To process deposits and withdrawals and ensure secure transactions.
  • To enhance your betting experience and deliver relevant bonus offers.
  • To prevent fraud, money laundering, and account hacking.
  • To comply with legal and regulatory obligations.
  • To provide customer support and technical assistance.
Our Commitment to Transparency: Casinoon never uses your data for any purpose not described in this policy.

3. How Long We Retain Your Data

Casinoon does not retain your data longer than necessary. Retention periods are outlined below:

  • Active Account: All data is retained for as long as your account remains active.
  • Financial transaction records: retained for a maximum of 5 years as required by law.
  • KYC documents: 3 years after account closure.
  • Support chat logs: 2 years.
  • Device & login logs: 90 days.

All data beyond legal obligations is deleted after account closure.

4. Who We Share Your Information With

Casinoon never sells your personal data. However, it may be shared in the following limited circumstances:

  • Payment Processor: Necessary information is shared with bKash, Nagad, and Rocket to process transactions.
  • KYC Partner: With a licensed service provider for identity verification.
  • Legal Authority: In response to a court order or a lawful request from a regulatory authority.
  • Security Auditor: With cybersecurity experts under a confidentiality agreement.
Important

All third parties operate under strict confidentiality agreements and may only use the information received for its specified purpose.

5. Cookies & Tracking Technologies

Casinoon uses cookies on its website and app. Cookies are small text files stored in your browser.

6. Your Rights

Casinoon believes users should have full control over their own data. You have the following rights:

Right to Access Right to Rectification Right to Erasure Right to Restrict Processing Data Portability Marketing Opt-Out

To exercise any of these rights, contact us via support chat or email. We'll respond within 30 business days of receiving your request.

7. Security Measures

Casinoon has put multiple technical and administrative measures in place to protect your data:

  • All data transmissions are encrypted using the TLS 1.3 protocol.
  • Passwords are stored with bcrypt hashing — no one can view them directly.
  • Option to enable Two-Factor Authentication (2FA).
  • If an unusual login is detected, your account will be locked automatically and you'll be notified.
  • Annual third-party cybersecurity audit.
Please Note: Never share your password with anyone — Casinoon support will never ask for your password.

8. Minor Protection

Casinoon strictly does not serve anyone under 18. Age is verified at registration, and additional proof may be requested if there is any doubt.

If we become aware that a minor has registered an account, that account will be closed immediately and any collected data will be deleted.

9. Changes to Privacy Policy

Casinoon may update this policy when necessary. For significant changes:

  • SMS notifications will be sent to your registered mobile number.
  • Push notifications will be sent via the app.
  • You will be notified at least 7 days before any changes take effect.

Continued use of the platform after any changes will be considered acceptance of the updated policy.

10. Contact & Complaints

For any privacy-related questions or concerns, please contact Casinoon's data protection team:

  • Email: support@casinoon.bet (Subject: Privacy Policy)
  • Live Chat: Via the chat button on the website or app
  • Response time: up to 30 business days
Our Commitment: We take all privacy-related requests seriously and make every effort to respond within the designated timeframe.

FAQ

Two frequently asked questions about slots and promotions

Casinoon offers several distinct categories of slot games — not just one or two. The main categories are:

  • Classic slots (3-reel): Classic, straightforward slots — great for beginners.
  • Video slots (5-reel+): The most popular — featuring animations and bonus rounds.
  • Progressive Jackpot Slots: A portion of every bet goes into the jackpot pool, giving you a chance at big wins.
  • Megaways slots: The winning paths change with every spin, giving you thousands of ways to win.
  • Themed slots: A wide variety with cricket, Bollywood, and traditional themes.

Casinoon offers 500+ slot games in total. Use the filter options to browse by your preferred type.

Where to find Casinoon's promotions and offers:

  • Rewards page (/rewards): The hub for all ongoing and upcoming promotions.
  • Homepage Banner: The most attractive offers are displayed directly.
  • App Notification: You'll receive push notifications whenever new promotions are available.
  • SMS/Email: Special offers and updates are sent to your registered number.

On update frequency — weekly cashback and reload bonuses drop every week. Special promotions for major cricket and football tournaments go live alongside the matches. Check the Rewards page regularly so you never miss out.

Play with Peace of Mind — Your Data Is Safe

Your privacy and security are our top priority at Casinoon. Join today.

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